How Visitor Check-In Works
MOOV Visitor Management is plug-and-play, web-based, and accessible at staff.joinmoov.com/vm; we recommend bookmarking this link for easy access.
Take the visitor’s driver’s license or ID.
Scan it using the license scanner.
The system will automatically populate the visitor’s information on the screen.
Important: The VM webpage must be open and active on your computer for the scanner to work.
Checking a Visitor Into the School
Scan the visitor’s license with the license scanner.
Their information will automatically appear on screen.
Select the reason for the visit.
Take the visitor's photo.
MOOV will automatically run a background safety check. If the visitor has any criminal record or restrictions related to school safety, an alert will appear.
If the visitor passes the safety check:
You will be prompted to print a visitor badge.
Ask the visitor to wear the badge while in the building.
Checking a Visitor Out
When the visitor leaves:
Find their name in the visitor list.
Click the three dots (•••) next to their name.
Click Check Out.
Child Pickup
Scan the parent/guardian’s license.
Their information will automatically populate.
Select Child Pickup as the reason for the visit, and enter the student(s) name.
The system will run the same safety check.
After the First Pickup
MOOV will remember the relationship between the parent and student.
Example: If Marge Simpson picks up Bart and Lisa, the system will remember this. The next time Marge scans her license, the system will automatically prompt you to select Bart and Lisa.
Custody Alerts
If a parent or guardian is not allowed to pick up a student, you will immediately see a red alert on the screen.
Example: If Homer Simpson cannot pick up Bart and Lisa, the system will warn you.
Please note that visitor badges are not printed for child pickup.
Customization & Tips
Edit Reasons for Visit
You can customize the reasons visitors come to your school.
Double-click your school name in the top-left corner.
Click Edit Reasons for Visit.
Add, edit, or reorder reasons as needed.
View Larger Photos
Hover your mouse over a visitor’s photo to enlarge the image.
Check In Returning Visitors Faster
If someone has visited before:
Use the search bar at the top of the page.
Search their name.
Select the visitor and choose their reason for visit.
Their information will already be saved, and you will not need to scan their license.
Forgot to Print a Badge
If you forget to print a visitor's badge, you can click the three dots (•••) next to their name and select Print Label.
View Visitor History
To see past visitor activity, open the visitor report:
Troubleshooting
Scanner Not Working
Make sure the VM webpage is open and active on your computer. The scanner will not work if the page is not selected.
System Not Responding
Try the following:
Refresh the webpage
Unplug and replug all USB devices
License scanner
Printer
Webcam
This resolves most issues.