Skip to main content

Setting Up Visitor Management

Install the required software and connect your visitor management hardware so you can begin printing visitor badges and scanning IDs.

S
Written by Samera Shim

Before You Begin

The MOOV Visitor Management is web-based.

We recommend bookmarking the page below for easy access: staff.joinmoov.com/vm

Step 1: Install Required Software

Before connecting the hardware, install the following programs on your computer.

Install PrintNode

PrintNode allows MOOV to communicate with your badge printer.

Install DYMO Connect

Download and install DYMO Connect using this link.

Step 2: Confirm Your Hardware

You should have received the following equipment:

  • DYMO 550 Label Printer

  • Visitor Badge Labels

  • License Scanner

  • Webcam

  • Webcam Stand

Note: If you already have a webcam, you may use your existing one. We include a webcam and a stand to make taking visitor photos easier.

You will need to have:

  • Mac or Windows Computer

Step 3: Connect Your Devices

Plug the following devices into your computer using USB:

  • License scanner

  • DYMO printer

  • Webcam

Once connected, open: staff.joinmoov.com/vm

We recommend bookmarking this page for easy access.

Step 4: Connect Your Printer to MOOV

  1. Open PrintNode on your computer.

  2. Find the 8-digit ID number next to DYMO_LabelWriter_550

  3. Copy this ID.

Step 5: Add the Printer ID in MOOV

  • Click Change PrintNode ID.

  • Paste the 8-digit PrintNode ID.

  • Click Save.

Your printer is now synced with the Visitor Management system.

You're Ready to Go!

Your front desk/security can now begin using MOOV Visitor Management to:

  • Scan visitor IDs

  • Capture visitor photos

  • Print visitor badges

  • Verify child pickup

Learn how to check visitors in and out here.

Troubleshooting: Badge Size Printing Incorrectly

Windows

  • Go into Windows settings

  • Click Bluetooth & Devices, then printers & scanners

  • Click Dymo Label Writer 550

  • Click printing preferences

  • Click Advanced

  • Click Paper size

  • Set it to "30365 Name Badge Card"

  • Click 'OK'

  • Click Apply

  • Click 'OK'

Mac

  • Hit "Cmd + P" on any browser page

  • Find "Paper Size"

  • Click "Manage Custom Sizes"

  • Create a custom paper size using the screenshot below

  • Then go to your device settings, and navigate to "Printers & Scanners"

  • Change default paper size for your DYMO to the custom label you just created

Related Articles
Using Visitor Management
Did this answer your question?